Trust and Safety

Tow2 is committed to creating fantastic and safe experiences.

Security of Personal Information

We take the security of all user information extremely seriously and any sensitive information provided when you request a service is handled carefully in accordance with our Privacy Policy.

Background Checks

All Service Providers undergo an extensive screening process before they can join our community. This includes passing a review of their profile, quick pitches, identity check and criminal background.

On The Road

Should any issues occur on a task, we offer the Customer Service Assistance.. Please note that Tow2 team are here for you to help 24/7 all issues must be reported to us immediately, please contact us.

Dispute Resolution Process

To contact Tow2 about any damages, injuries or invoice disputes, our Customer Support Team is available via live chat, phone or email. If you have any relevant documentation, such as pictures or receipts, we ask that you please submit them as they will be required to complete your claim.